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IT Technical Support

Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Providing support, including procedural documentation and relevant reports
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications
Setting up new users' accounts and profiles
Working continuously on a task until completion
Prioritising and managing many open cases at one time
Testing and evaluating new technology;
Conducting electrical plan & safety checks on computer equipment.
Maintaining records of software licences

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